Note: For flexible databases, duplicate email addresses will be suppressed at send time. You will be able to locate these suppressed recipients in your Single Mailing Report under Suppressed > Error Code 11 'suppressed duplicates due to non-email keyed database'. Flexible databasesįor flexible databases, Campaign suppresses duplicate email addresses on send. If the email field is NOT a unique identifier and there are multiple contacts with the same email address, then on send, Acoustic Campaign will send the message one time to each contact resulting in the same email address receiving multiple sent emails. With email as the UID only unique addresses are allowed - so no duplicates exist. Restricted databasesįor restricted databases, it will depend on the unique identifier you choose. It depends on the type of database you use. Will Campaign automatically suppress duplicate email addresses? If your database contains more than 1.5 million contacts and there are a large number of duplicates present, you may need to export your data and perform a larger analysis and cleanup process before running a deletion or purge. You are returned to the Find Duplicates screen with the merging contacts grayed out. This preserves the activity history from all selected contacts in the master record and deletes the non-master contacts. Next, click Merge at the bottom right of the screen to initiate the merge contacts data job.Click the Merge link in the Merge column to begin the merge records process.After duplicate contacts are displayed, check the boxes next to Merge in the results grid.Choose which fields you want to display in results from the Display column.ĭuplicates are displayed according to the selections you made.Choose the field or fields that you want to use to determine what contact is a duplicate of another from the Find Duplicates column.Select the Find Duplicate Contacts option and choose the fields that you want to search for duplicates.Navigate to the Search tab of a regular, double opt-in or single opt-in database with 1.5 million or fewer contacts.You can find, merge, and delete duplicate contacts in the Acoustic Campaign to avoid sending too many emails to a single contact, and possibly causing the contact to opt-out of emails altogether.
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